Catering Terms & Conditions

www.lepainquotidiencatering.co.uk (hereby referred to as LPQcatering) is the internet based store owned and operated by Le Pain Quotidien Ltd. Access to the LPQcatering site is subject to registration and the following terms and conditions.

 

1.       Registration

1.1     You are registering as a user of LPQcatering. Access will be through your username and password, which is personal to you. Please do not share these details with anyone. You should notify us if your username or password is taken or being used by another party by contacting us at ukcatering@lepainquotidien.co.uk
You can change your password at any time by navigating to your profile page and by clicking the “edit” password button.

 

2.       Making a purchase

2.1          To make a purchase, simply browse LPQcatering and click on any items that you wish to add to your order. After you have finished your selection please click on confirm order.

2.2          There is a daily cut-off time of 4:00pm for orders to be placed for next day deliveries. No new orders can be accepted after this time.

2.3          To amend or cancel an order please call the central catering team on 020 3657 6911 or email ukcatering@lepainquotidien.co.uk by 5:00pm the day before delivery. Cancellations after 5:00pm for next day orders may incur a full charge.

2.4          Restaurants are closed to weekend and public holiday deliveries. Orders for breakfast or lunch delivery on a Monday (excluding public holidays) must be placed by 4:00pm the previous Friday.

2.5          We kindly request a minimum spend of £35 per order for delivery.

2.6          Any order you make for products on LPQcatering is an offer by you to purchase such products (subject to these terms and conditions), and acceptance of any order is at LPQcatering’s sole discretion. An order is deemed to have been accepted by LPQcatering only when you receive the receipt confirmation with your order details or confirmation to this effect after the point of payment. Once we have accepted your order, there may be occasions where, for quality reasons or for other reasons beyond our control, it will not be possible to complete your order in full. In such cases, we will aim to replace your order or parts of your order with a substitute product or products of similar quality.

 

3.      Price and payment

3.1          The price will be as set out on the menu selection page (shown on the LPQcatering site). Prices will be current at the date of order of the products.

3.2          Price and availability information is subject to change without notice. We accept payment on-line by most leading credit and debit cards including Visa, Amex, Maestro and Delta. Payment will be charged against your card at the time of order. We are unable to accept cheques.

3.3          If your company has entered into an agreement with LPQcatering to the effect that it will pay for your order then we will arrange payment directly with your company.

3.4          For credit accounts, invoices are sent by email following every order and are payable within 30 days of receipt of the invoice.

3.5          If the total of your monthly orders falls below the anticipated monthly spend, LPQcatering reserves the right to remove a credit facility and to offer credit or debit card payment options only.

 

4.       Delivery

4.1          Products will be delivered to the collection point nominated by yourself at the time of placing the order. Customers may change the nominated collection point in advance of the delivery by contacting ukcatering@lepainquotidien.co.uk or by calling 020 3657 6911.

4.2          All deliveries must be checked and signed for. Signature will be deemed to constitute acceptance of delivery of a complete order.

4.3          If any part of an order is found to be missing (or is rejected) on delivery, the customer must inform LPQcatering immediately by calling 020 3657 6911.

 

5.       Liability

5.1          The liability of LPQcatering in contract, tort (including, without limitation, negligence) or otherwise in respect of any products delivered or otherwise in connection with an order or for any loss, injury or damage attributable directly or indirectly thereto will at the sole option of LPQcatering, be limited to: (a) delivering replacement products (at LPQcatering expense); or (b) refunding any sums paid to LPQcatering for the products.

5.2          LPQcatering will not be liable for any loss, injury or damage attributable directly or indirectly to any use of or inability to use the LPQcatering website by you including (but not by way of limitation) any inaccessibility or malfunctioning of the website or any viruses passed to your computer from the LPQcatering website.

5.3          Nothing in these terms will limit or exclude the liability of LPQcatering for death or personal injury caused by negligence on its part and nothing in these terms will affect your statutory rights.

 

6.      Termination

6.1          You can withdraw your registration by emailing ukcatering@lepainquotidien.co.uk

6.2          We reserve the right to terminate your access to LPQcatering immediately without notifying you in advance should you not operate your account in line with these terms and conditions.

 

7.      Contacting us

7.1          If you need to contact us please email us at ukcatering@lepainquotidien.co.uk or call 020 3657 6911.

 

8.       Allergy warning

8.1          LPQcatering products may contain traces of celery, gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame, soya and sulphur dioxide. For full allergen and dietary information on the products within our product range please see our menu.